Let's see what steps you should follow to manage negative reviews so it wont affect your sales:
Negative reviews on Amazon is heart-breaking and after receiving 2 or 3 you will think like everything is going in the wrong direction but as the quote says,
Not all those who wander are lost.
So, you can still make your Amazon reviews look good by applying a few tips. Negative reviews can make damage or impact your business and this is not me, the past statistics and reports says,
- Product reviews can lead to an 18% lift in sales
- 84% of online shoppers view online reviews as personal testimonies
- Customer reviews are trusted more than product descriptions by a factor of 12
So, Let’s witness the tips that can request reviews without influencing the rating
More Honest Reviews:
Negative reviews impacts strongly and as an Amazon seller, you don’t want that. You can overcome that with good reviews.
The overall star rating is an average of all your reviews, so, if you got a couple of one-star rating and high amount of 4-star and 5-star rating then it will not affect your product and still, your product offers a great impression to shoppers
And, this will always alarm one question - how do you get good reviews?
To answer this question, you can use an Amazon review management tool that helps you send neutral review requests and monitor incoming reviews.
Monitor Your Reviews:
To manage your bad reviews, you need to keep an eye on it. Keep checking it periodically so that you can do something to overcome it. But as you are running a whole business as an Amazon Seller, you have many other important tasks to focus on
You can use an Amazon review tool that notifies you about new negative reviews so you can review and manage them from one dashboard.
You can use SellerLion to manage neutral review requests and monitor seller feedback at an affordable price.
Report Policy Violations Through Amazon
Do not contact buyers directly about negative reviews or ask them to remove feedback. If a review violates Amazon's review policies, report it through Amazon's official reporting process in Seller Central.
Respond to legitimate customer issues through Amazon's permitted Buyer-Seller Messaging and focus on resolving the underlying problem.
Conclusion:
SellerLion is a review and feedback request automation service designed for Amazon sellers. It sends neutral review and feedback request emails to Amazon buyers automatically and is suitable for small sellers and large companies.
SellerLion also provides a repricer that updates prices based on rules you configure. It is an independent tool and does not guarantee Buy Box placement.
Seller Lion also provide Product Monitor. It will send instant notifications to seller when particular event occurs for product. Like, Buybox won or lost, Price changes, Best Seller Badge won or lost, Title or Image changes, ASIN merged
